Service alert: Changes in service in response to COVID-19

About Us

I would like to introduce you to my vision and dream which started in highschool way back in the late 80's.

As the Owner, Designer and Seamstress of Zenaswimwear, I want to bring to you the options of creating your own as well.

Zena swimwear is a cottage based business where every single piece of swimwear is individually handcrafted. We start from the bottom up by using your measurements, options and color choices. 

In the last 22 years, since I had started Zenaswimwear,  not one (1) identical suit has been made to this day.  I love what I do and hope to make this online experience the most comfortable, effortless and exciting for you. Email me with any questions, I would love to hear from you!

My Mom, My plus size Insipiration

Here was a plus size woman with ample breast size, who always seemed to have a difficult time finding a bathing suit . Once I started designing for her, we figured out that big can be sexy, bright, and beautiful, thus my journey into plus sized swimwear began.

This is my mother in her favorite tankini style. ZenaSwimwear's Tankini-Halter.

Shipping and handling charges are determined by individual order and Not subject to special offers. Charges are calculated before taxes. All orders are subject to verification.

Please note: that the shipping time does not include the time frame for the construction of the suit.
Visit Suit Construction Estimate Dates to calculate swimwear construction times.

ZenaSwimwear.com occasionally offers special promotions to our customers. Special promotions may include free or discounted flat rate shipping offers or discounts on select items. Our special promotions may be advertised on our website, or in our email newsletter.

• Shipping & Charges
• Duties & Brokerage
• Terms
• Holiday Schedule
• Track

Country	Purolator 2-3 Business days Guaranteed	CanadaPost Tracked Packet 6-10 Business Days
Australia & NewZealand	$72.95 tracking included	$46.95 tracking included
Europe
Please Note: Unfortunatley, we have discontinued our use of the Small Packets AirMail Service due to the fact that some packages were not reaching their destination. Starting January 01, 2015 we have chosen not to ship anything without a tracking method. We are sorry for the inconvenience this might have caused our customers.

Purolator conducts business Monday to Friday. If any Canadian or US holidays are within your shipment dates please add an extra business day for shipping of your items. Click on the holiday schedule in the above tab to view.

The customer shall pay to Carrier or its designated customs broker (where applicable) any and all goods and services taxes (or any other similar taxes imposed with respect to the services provided, whether characterized as goods and services tax, sales tax, value added tax, business transfer tax or otherwise) (hereinafter referred to as “Sales Taxes”) so that the Carrier or its designated customs broker is fully reimbursed by the customer as required by law. In addition to Sales Taxes, the customer shall pay to Your Carrier or its designated customs broker (where applicable) any and all brokerage fees, surcharges, customs and duties assessments (hereinafter referred to as “Duties”) related to shipments tendered to the carrier by the customer.

ZenaSwimwear.com will not be held liable for any delays in shipping or delivery pertaining to our carrier. We are not liable if you do not collect your items from the Carrier in time. If your package gets returned there will be a charge added to your credit card for the Shipping, Brokerage, and Duties in addition for reshipment of your package. All Carriers have a policy for attempted delivery 3 times. Make sure you provide complete billing and shipping information to avoid a possible delay in the delivery.

Holiday	2020	2021
New Years Day	Wed Jan 01	Fri Jan 01
Family Day	Monday Feb 17	Monday Feb 15
Good Friday	Friday April 10	Friday April 02
Easter Monday	Monday April 13	Monday April 5
Victoria Day	Monday May 18	Monday May 24
Canada Day	Wed July 01	Thursday July 01
B.C. Day	Monday Aug 03	Monday Aug 2
Labour Day	Monday Sept 07	Monday Sept 6
Thanksgiving	Monday Oct 12	Monday Oct 11
Rememberance	Wed Nov 11	Thursday Nov 11
Christmas	Fri Dec 25	Saturday Dec 25

Please Note: CanadaPost and Purolator conduct business Monday to Friday. If any Canadian or US holidays are within your shipment dates please add an extra business day for shipping of your items. When a holiday falls on a Saturday or Sunday, it may be applied to the next business day. As such, Post Offices will be closed, and there will be no collection or delivery of mail.

Purolator Services are Tracking Confirmed or Signature required. The Carrier will attempt to reschedule delivery 2 additional times after first attempt. You can Call them to reschedule a drop-off or you can pick it up at one of their nearest shipping centers.

*Depending on the shipping carrier, tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email from us. If 48 hours have passed and you're still unable to track your order, please call your carrier below.

Small Packets service please call:

CanadaPost: 416-979-8822
www.CanadaPost.ca

Priority / Purolator Service please call or Track at:

1.888.SHIP-123 (1-888-744-7123)
www.Purolator.ca

If lost, Unless you have purchased full insurance at the checkout stage, your shipment will be covered for $200.00 including your shipping. This will be noted on your purchase invoice.

Please Note:

If your suit takes up to 10-11 business days to construct, you will need to count only the business days following your order date. The 12th business day would be the latest date that your items would ship and leave our store by. If any Canadian holidays are within those 10-11 business days please add an extra day for construction of your items.

Work Week

Depending on the shipping type you choose please take note that Canadian Shipping Companies only work on a Monday to Friday Basis excluding Candian Holidays. There are no weekend or Saturday deliveries. All the quoted shipping times on our website are counted as business days. Please read our Shipping & Delivery page for more up to date times and rates!

Canadian Holidays Schedule

We are Canadian

1. Visa
2. MasterCard
3. American Express
5. ZenaSwimwear.com EGift Cards

Please take note that for security reasons, we will only accept pre-paid EGift Cards which have been registered through ZenaSwimwear.com. All orders must be pre-authorized.

Loonie at Par

ZenaSwimwear.com's website prices are all quoted in US Dollars. The loonie has dropped significantly in 2015, however we have taken it upon ourselves to charge all Canadian residents at Par. Your Credit Card will reflect the exact amount on your invoice in Canadian dollars instead of US funds. ( you must have a canadian shipping address when checking out.)

Depending on the days currency exchange rate you can estimate how much your swimwear will be in your countries currency. All of our transactions will be converter by your issuing banks currency exchange rate and will be reflected on your credit card in "your" countries funds.

If you have paid by credit card, please note that your credit card has only been authorized for the amount of your invoice. Your card will not be fully charged untill we start the cutting/construction of your swimsuit which is about 4-5 days prior to your shipment date.

Why Was My Credit Card Declined?

Sometimes an order may be cancelled because your credit card is declined. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card. Possible reasons include:

1. The credit card number or expiry date was incorrect.
2. Insufficient funds on your credit card.
3. As a security measure, some credit card companies reject transactions when a large number of online purchases are attempted within a short time.
4. Some credit card companies reject international charges as a security measure. ZenaSwimwear is located in Canada and uses credit card processing services located in Canada.
5. Technical issues originating with your bank or credit card company, result in a declined card.
6. You attempted to use a VISA, MasterCard, or American Express branded gift card. There may be terms and conditions specific to the card that prevented the transaction from completing.

When a credit card has been declined, regardless of the reason, ZenaSwimwear cannot reinstate the order, nor can we re-process the credit card transaction.

Credit cards may be declined for a variety of reasons, such as a technical error during processing. We, unfortunately do not have access to further information due to the fact that your credit card info is not housed with ZenaSwimwear.com but our banks merchant processor.

Please Note: If your credit card does not go thru or is declined, 50% of the time it is because you are an international customer, or (non-Canadian) and your bank will sometimes need to be called to lift the international purchase ban they have incorporated on your credit card.

We collect Sales Tax for the following Provinces.

Please Note: there is no sales tax charged for US and international customers

Conditions of Use.

Welcome to the Internet Site of ZENASWIMWEAR. This Internet Site comprises various Web pages and is owned and operated by ZENASWIMWEAR. or its subsidiaries and affiliates (collectively referred to herein as "ZENASWIMWEAR”). PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS INTERNET SITE since both use of this Internet Site as well as all sale of products and services offered on this Internet Site are subject to the legal terms and conditions outlined below (collectively, the "Terms and Conditions"). Your use of this Internet Site in any manner, including browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. ZENASWIMWEAR reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Your continued use of the Zenaswimwear.com website signifies your acceptance of such revised Terms and Conditions; therefore, we urge you to read them carefully each time you use this Internet Site. Please note that the guidelines, policies and other terms and conditions of use and sale and other ZENASWIMWEAR -affiliated or co-branded websites may vary. Please also see our Security and Privacy Policy as well as our Construction Dates, Shipping & Delivery, and Alterations & Exchanges.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

You may copy electronically or print hard copies of any of the Web pages from this Internet Site provided that such copying or printing is for your personal non-commercial and lawful use, and provided that such copies clearly display the copyright, trademark and any other proprietary notices of ZENASWIMWEAR. Except when the express written authorization of ZENASWIMWEAR is granted, you may not copy, transmit, distribute, display, perform, reproduce, publish, transfer, frame or create derivative works of any of the Web pages and information (including any portion of them) which is obtained from this Internet Site. ZENASWIMWEAR reserves complete title and full intellectual property rights in any material that you may copy electronically or print from this Internet Site.

PROHIBITED OR UNLAWFUL USE

You warrant to ZENASWIMWEAR that you will not use this Internet Site for any purpose that is either unlawful or prohibited by the Terms and Conditions. You agree not to use this Internet Site in any manner which could cause it to be disabled, damaged, overloaded, or impaired or interfere with any other person's use and enjoyment of this Internet Site. You may not misrepresent your identity or location as a user and you may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this Internet Site. ZENASWIMWEAR EXPRESSLY PROHIBITS ANY UNAUTHORIZED THIRD PARTY LINKING TO Zenaswimwear.com including links to the home page or any other page on the Zenaswimwear.com domain.

ACCOUNT NAME AND PASSWORD

For certain activities on this Internet Site, you are required to have an account name and a password. It is solely your responsibility to keep your account information and password secure. You must not disclose your password to anyone. You agree to notify ZENASWIMWEAR immediately of any unauthorized use of your account. ZENASWIMWEAR DISCLAIMS ALL LIABILITY ARISING FROM OR RELATED TO YOUR FAILURE TO KEEP YOUR ACCOUNT NAME AND PASSWORD SECURE.

PROPRIETARY RIGHTS

"Zenaswimwear.com", ZENASWIMWEAR logos and trademarks, as well as certain other names, words, logos, slogans, images, marks, trade names, and trademarks used on this Internet Site, are the properties of their respective owners. You may not use, reproduce, copy or manipulate any such logos, trademarks, slogans, images, marks, or trade names in any manner without the prior written consent of the owner.

All content of this Internet Site, including all information, design, images, sound, photographs, video, illustrations, links to other Internet Sites, icons, graphics, headers, text, data and software (collectively, "Content") and the presentation, arrangement, coordination, enhancement and selection of such Content are subject to intellectual property rights, including copyright, trademark, or other proprietary rights or licenses held by ZENASWIMWEAR or a ZENASWIMWEAR affiliate or by third parties who have licensed their rights to ZENASWIMWEAR. All such rights are expressly reserved.

LIMITATION OF LIABILITY

IN NO EVENT SHALL ZENASWIMWEAR, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS INTERNET SITE OR ANY CONTENT ON THIS INTERNET SITE EVEN IF ZENASWIMWEAR OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS INTERNET SITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS INTERNET SITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN ZENASWIMWEAR TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

INDEMNIFICATION

You shall indemnify and save harmless ZENASWIMWEAR, its officers, directors, employees, affiliates, partners, service providers, consultants, representatives and agents from and against any claim, cause of action or demand, including, but not limited to, reasonable legal, accounting and other professional fees brought as a result of your use of this Internet Site

ONLINE SHOPPING

In order to purchase through this Internet Site you must be the age of majority in your province/territory of residence and you must agree to pay for all charges noted on this Internet Site as payable by you. All prices listed on this Internet Site are in Canadian dollars and all charges will be processed in Canadian dollars. Furthermore, any product ordered or purchased from this Internet Site may only be ordered or purchased for non-commercial and lawful purposes and any other use is not permitted. ZENASWIMWEAR reserves the right to limit the quantities of certain products which you can purchase through the facilities of this Internet Site. In addition to any other rights or remedies, ZENASWIMWEAR may, in its sole discretion and without any limitation of liability, restrict or terminate your access to any part of this Internet Site at anytime.

"Errors, Inaccuracies or Omissions"

ZENASWIMWEAR makes every effort to ensure that the Content on this Internet Site is complete and current. However, ZENASWIMWEAR does not guarantee that the information contained on this Internet Site will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. ZENASWIMWEAR reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, ZENASWIMWEAR reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, ZENASWIMWEAR shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to ZENASWIMWEAR. Please also see our Returns/Alterations Policy.

"Prices"

Please note that all prices listed on this Internet Site are for online purchases only. Furthermore, ZENASWIMWEAR charges sales tax for products ordered on this Internet Site based on the applicable combined federal and provincial sales tax rate of the location to which the order is being shipped. Please also see our Sales Tax Policy.

"Colours & fabrics"

Please note that although ZENASWIMWEAR attempts to display the colours of the product shown on this Internet Site as accurately as possible, we cannot guarantee that the colour you see matches the product colour, as the display of colour depends, in part, upon the type of computer monitor used by you.

"Delivery"

If shipping or delivery services are made available by ZENASWIMWEAR, ZENASWIMWEAR will endeavor to ship or deliver any ordered product as quickly as possible and within any time periods indicated on our website. However, you acknowledge and agree that ZENASWIMWEAR will not be held responsible for any delays in shipping or delivery. Where delivery is delayed, ZENASWIMWEAR will notify you as soon as possible. Please also see our Construction Time Policy and Shipping Policy,

LINKS TO OTHER INTERNET SITES ARE NOT ENDORSEMENT

This Internet Site may contain links to other Internet Sites which are provided to you for your convenience. Please note that the provision of any links to other Internet Sites does not constitute an endorsement by ZENASWIMWEAR of such linked Internet Sites. All such other Internet Sites are wholly independent from this Internet Site and from ZENASWIMWEAR and ZENASWIMWEAR has no control or power over such other Internet Sites including their content. If you visit any of the linked Internet Sites, we urge you to review their respective terms and conditions of use as well as their policies on privacy and security.

ENTIRE AGREEMENT

These Terms and Conditions, together with the Production Policy, Returns/Alterations Policy, Shipping Policy as well as the Security and Privacy sections of this Internet Site, constitute the entire agreement between ZENASWIMWEAR and you regarding the subject matter of this agreement, and supersede all prior or contemporaneous communications, whether electronic, oral or written between ZENASWIMWEAR and you with respect to such subject matter. In the event of a conflict between these Terms and Conditions and the Pricing Policy or Returns/Alterations Policy, these Terms and Conditions shall prevail.

SEVERABILITY

These Terms and Conditions shall be deemed severable. In the event that any provision of the Terms and Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

GOVERNING LAW

The Terms and Conditions as well as the use of this Internet Site, including any order or purchase made through this Internet Site shall be governed by the laws of the province of British Columbia and the laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Registration with Zenaswimwear.com is easy and brings you these great extras: By setting up a Free Account with us you will be able to login at any time and have Easy access to your saved Shopping Cart and Stored information to make checkout fast and easy.

Save for Later Function: 

Allows shopper to add several items to their cart, and select to buy only some of the items, while saving the remaining items for a a future purchase so that they may buy them later... If you have an account already set up then the Personalized shopping cart now displays  your name when you add items to your cart. 

To register, click here.

If you are a registered member of Zenaswimwear.com, you can change your billing and shipping info at any time. Simply click on account, then "edit profile" to access your information. Complete all info and update..
If you have forgotten your password, Login with your email and click the "forgot your password?" button, enter the requested information, and then we will e-mail you the password you provided when you set up your original account.

We value our relationship with you and do not want to send you unwanted e-mail. If you wish to be excluded from any future promotional notices, Please update this in your checkout process...
Please note that when you place an order with us, we are automatically set up to confirm it by e-mail. We may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

We are committed to maintaining the privacy of our customers in the electronic environment. The following outlines our practices concerning the collection and use of information which you provide to us.
Zenaswimwear does not currently share any personal information of its customers, such as name, address, telephone number, fax number or email address with any third parties.
We also automatically collect other information by way of electronic means, such as the Internet domain name of the location you entered from and the model of your browser software. We will use this information to tailor our website to better meet your interests and preferences.